Frequently Asked Questions

I’d like to purchase a print copy. Where can I buy one?
You can buy print versions of most Hyperink books on Amazon.com (we work with Createspace on-demand printing).
Please keep in mind that if you buy the Amazon print version, you won’t receive multiple electronic formats or the bonuses that come with some book like video clips. That's why we encourage you to buy from Hyperink!
I'd like to purchase multiple copies (for my school, my company, my reading club). How can I do that?
If you'd like to purchase more than a few copies, email support@hyperink.com with the title and desired number of copies. We'll typically ask for payment via Paypal, and then provide an exclusive download code that can be redeemed for a specific number of downloads!
If you purchase more than 25 copies of a given book, we'll usually provide a bulk discount as well :)
I'm a blogger and I'd love to work with you guys. How can I get started?
We have a bit of a waiting list, but if we're interested, we'll email you directly. If you don't hear from us, please assume that we're not interested at the moment. We get enough demand that it's difficult for us to reply directly to each blogger with our reason for passing. Thanks in advance for understanding!
My credit card is not being accepted for payment. What can I do?
We accept the following credit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club. If none of those credit cards work for you (we use Stripe as our payment processor because it's secure and fast), you should try our Paypal payment option. If that still doesn't work, then please do contact us at support@hyperink.com and we'll find another way!
I noticed a typo in a book, where can I send feedback/corrections?
Thanks for helping us continuously improve our books. We love feedback!
1. Email us at feedback@hyperinkpress.com.
2. In the Subject line put "FEEDBACK" then the name of the book.
3. Share your feedback and corrections. For corrections, it helps to have the chapter name/number, the page number of the error and the device found it on.
My friend gifted me a free book, but I don't know what password to enter on your site. What password do I use?
Who doesn't like free things? Here's how to get your gifted book.
For books gifted to an existing Hyperink account: Simply go to your Hyperink bookshelf and the gifted book will already be added to your library.
For new Hyperink users: Click on the link in the gift email and register for a Hyperink account. Enter your email address and the password you want in the 2nd & 3rd box. That's it and it's free. Your gifted book will already be added to your bookshelf.
I didn't use the gifting feature at checkout, but I want to use it now. How do I access it?
Sorry, the gifting feature can only be used at the time of checkout.
I really hated this book, how do I get a refund?
Sorry to hear you didn't like the book. Here are the steps to get a refund:
1. Email us at help@hyperinkpress.com
2. In the Subject line put "REFUND" then the name of the book
3. In the email, put the following: 1) the email address on your Hyperink account 2) the name of the book 3) the price of the book 4) payment method (Paypal or credit card)
We will refund you within 3-4 business days once we receive your email!
I purchased Alexis Ohanian's Make Something People Love. How do I find out about free updates?
When updates are available, we’ll email every customer with a download link for the updated version, and also include a special download link when you login to your account.
I wish Hyperink had a book about [insert topic here]...how will I know when you publish a book like that?
First, email hello@hyperink.com and let us know what topic(s)! We’re constantly taking user requests because if enough Hyperink readers want a particular book, we’ll find a great author to publish it!

Second, signup for the Hyperink newsletter! We’ll send occasional emails with early access to upcoming books, freebies, and awesome deals.
I love The Best Book On Getting An Ibanking Internship and really want to email Erin (the author) to thank her. How do I do that?
Right now, the best way is to email hello@hyperink.com with that exact question and we’ll pass it along to the author. Soon, you’ll have the ability to follow authors and contact them directly through Hyperink’s site.
How do I get my .mobi eBook onto my Kindle device?
Turn on your Kindle, and connect it to your computer with the USB cable that came with your Kindle. Once your computer recognizes the Kindle device, it should open a file explorer. Navigate to the Kindle's Documents folder (on Kindle Fire this is the Books folder). Locate the .mobi eBook file and move it to this Documents folder on your Kindle. Once the file is finished transfering, you may remove the USB cable. Turn on your Kindle and enjoy the read! Note: it may take a few moments for your Kindle to recognize the new eBook.
How do I get my .epub eBook onto my iPad?
Open iTunes and from the File menu select Add to Library. When the file selection window opens, browse to the location where your epub eBook file is saved, select the .epub file, and click Choose. In iTunes, click the Books item from the left bar. Connect your iPad to your computer. Make sure that the Sync Books checkbox is marked. If you mark the All books checkbox, your entire library will be synced to your iPad. Otherwise, if you mark Selected books, you will have to select your new book manually from the file pane. Once you have made your selection, click Sync (or Apply) at the bottom right. Once the sync is completed, you will be able to enjoy your new eBook on your iPad!
How do I read my book on my Nook?
Barnes & Noble has great step-by-step instructions on how to transfer a book from your computer to your Nook for each device at Nook Support
Open the "Printable Full User Guide" for your Nook and go to the "Transferring Files from Your Personal Computer to Your Nook" section
I purchased a book, but now I can’t find my PDF and I don’t know where to download it again. Please help!
You can download any past purchases from your Hyperink Bookshelf (your personal Hyperink library). Here's how to get to your bookshelf:
Log into your account at https://www.hyperink.com/login, then click the Account link at the top of the page.
You’ll see a list of all Hyperink books that you’ve purchased, and download links for each. We've also added 2 free books to your bookshelf too ;)
If you don’t remember your password, please use the magical password resetter to set a new password. If that fails, please email support@hyperink.com!
I can't remember my password. How do I reset it?
You can reset your password in 3 easy steps:
1. Go to https://www.hyperink.com/reset .
2. Put the email address for your Hyperink account in the first box and your new password in the second & third box.
3. Check you email and click the link inside to reset your password.
The password resetter isn't working for me. I checked my spam filter and don't see the email there either.
First, please be sure you typed the right email address at https://www.hyperink.com/reset. After requesting your password reset, the email should arrive in less than a minute. If you don't see it in your Inbox, please check your spam folder.
If you are using multiple inboxes, be sure to check the mailbox and spam folder for the email linked to your Hyperink account.
If your are still having trouble, email us at help@hyperinkpress.com with "PASSWORD RESET" in the subject line.